Rotary’s customer care service earns ‘Center of Excellence’ certification
EVANSTON, Ill. (9, May 2017) — The Rotary Support Center - has earned the BenchmarkPortal certification as a Center of Excellence, a noted designation in the customer service and support industry.
The Center of Excellence certification is only achieved by customer care facilities ranking in the top ten percent of call centers surveyed across the United States.
“I am proud to have such a dedicated team to support Rotary members as they work to improve lives and create positive lasting change in communities around the world,” said Howard Henry, Support Center manager.
This past year the Rotary Support Center received approximately 50,000 phone calls and 84,000 email requests for help.
The Rotary Support Center was evaluated on its ability to be efficient and effective, while providing great service at the lowest marginal costs compared to other centers in the service industry.
About Rotary
Rotary brings together a global network of volunteers dedicated to tackling the world’s most pressing humanitarian challenges. Rotary connects 1.2 million members of more than 35,000 Rotary clubs in over 200 countries and geographical areas. Their work improves lives at both the local and international levels, from helping families in need in their own communities to working toward a polio-free world. To access broadcast quality video footage and still photos go to: The Newsmarket.
About BenchmarkPortal
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications.
Contact: Email Chanele Williams or call +1 (847) 866-3466